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Internship Customer Support

Kick-start your career in the aviation industry with a hands-on internship in Customer Support at Fokker Services! Apply now and take the first step toward an exciting and dynamic experience in customer service and supply chain management.

Apply for internship
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How you keep the engine running with us

current working methods are currently incomplete, insufficiently efficient and there is no unambiguous working method within the team. The assignment focuses on analyzing, optimizing, rewriting and streamlining these processes so that they are more in line with current practice and contribute to a more efficient and clearer way of working within the organization.

•    Analyzing the existing situation.
•    Identifying bottlenecks and opportunities for improvement.
•    Formulating improved process descriptions.
•    Structuring and rewriting documentation in clear, accessible language.
•    Converting extensive process descriptions into concise one-pagers within the SharePoint environment, so that they are easily accessible and usable by the team in daily practice. 
•    Securing the adapted processes within the organization.

Learning objectives:
•    Develop skills in process analysis and process optimization.
•    Gain experience in creating clear and actionable documentation.
•    Develop skills in translating complex processes into accessible and understandable documentation.
•    Gain insight into change processes and organizational processes.
•    Learn to communicate professionally with different stakeholders.

How you are valuable to us

You are analytically strong and able to map out processes in a clear and structured way. You have good communication skills and can translate the input and feedback you collect into concrete improvements. In addition, you have good written skills, which enables you to articulate complex information in a clear and accessible way.


In addition, you have: 
•    Knowledge of process modeling and optimization
•    Professional command of the English language
•    Experience or basic knowledge of SharePoint and Microsoft Office
•    Analytical thinking skills to quickly understand processes and identify bottlenecks
•    An inquisitive and critical attitude with which you dare to question existing processes and suggest improvements
•    Experience with or knowledge of ERP systems is an advantage.

Employee Quote

As one of the major independent players in the aerospace industry, we handle a diverse range of aircraft types. From commercial airliners to specialized military vehicles, each kind of vehicle finds its way to us, making our work both varied and challenging

Danny Vos

Danny Vos
Aircraft Mechanic

Employee Quote

We consider diversity and inclusion incredibly important; we believe that everyone deserves a fair chance. As the saying goes, diversity is being invited to the party, inclusion is being asked to dance as well. This is what Fokker Services Group stands for

Didier Soesman

Didier Soesman
Talent Aquisition Consultant

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Where you will be working

With over a century of experience, innovation, knowledge, and expertise flow through our veins. Our cross-departmental approach and customized solutions leave a mark on the future of aerospace innovation. With our warm culture, we are more than just colleagues; we are a team of friends dedicated to both enjoyment and development. This passion and continuous improvement are what make our employees commit to Fokker Services Group for the long term.

We are pioneers with courage. It's no coincidence that we are a global player in aircraft maintenance and development. With passionate colleagues, we work on the most innovative and advanced solutions to make the aerospace sector more sustainable and efficient. We continue to push the boundaries of what is possible, ensuring that aircraft remain where they belong: in the sky!

What we offer

We offer you an open, varied, and enjoyable working environment with plenty of room for personal development. You’ll also get the chance to explore the exciting world of aviation.

We also provide:

  • A challenging internship in an entrepreneurial and impactful company.
  • An appropriate internship allowance.
  • A phone and laptop for the duration of your internship.
  • The possibility to work from home on days when you need to focus.
  • Guidance and advice from experienced colleagues in various fields.

Ready for take-off?

How we fly through your application 

 

  1. The telephone interview

Our recruiter will get in touch with you. Immediately providing the opportunity to make each other's acquaintance. 

 

  1. Initial on-site interview with your prospective manager and a team member

Now's the time to really get to know each other. We look forward to meeting you at our office where we can engage in an in-depth conversation with you.  

 

  1. Second on-site interview with your prospective manager

Time to get down to the business in hand. You and your prospective manager will delve deeper into the salient points relating to your possible new job and discuss any future ambitions.  

 

  1. Screening 

ITAR screening is applicable for some positions. Should this be the case, you will be informed in due course.  

 

  1. Job offer 

Yes please! If both parties are equally enthusiastic, an appropriate job offer will be forthcoming in fitting with the position and your level of skills.  

Apply now
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