Internship Research & Process Improvement: Shared Mailbox CSD – Woensdrecht

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How you keep the engine running with us

As an Intern – Research & Process Improvement Shared Mailbox CSD and RFQ Follow‑Up, you will investigate how we can organize our shared mailbox in a smarter, more efficient and future‑proof way. In addition, you will design a clear process for the registration and follow‑up of incoming price and quotation requests.

You will work closely with the CSD team, Product and Program Managers, Woensdrecht IT and our Advanced Analytics department in Hoofddorp.

You will investigate:

How the current mailbox is used by CSD employees and Program Managers
What types of questions are received from customers and marketplaces (ILS, 145.com)
Which roles are responsible for the follow‑up of different types of inquiries
What opportunities AI, automation and IT tools can offer
How other business units and locations (Singapore, Hoofddorp and La Grange) have set up similar processes
Which process improvements and tools can be implemented, and how

The objective:
To design and substantiate a workable, efficient and future‑proof process and procedure that can be implemented directly within our daily operations.

Key responsibilities

Mapping current mailbox processes (types of emails, volumes, roles, lead times)
Analyzing improvement opportunities related to AI support, categorization, workflow automation and reporting
Collaborating with IT and Advanced Analytics to explore technical options and proof‑of‑concepts
Interviewing and observing CSD colleagues to identify needs and pain points
Defining a registration process for incoming price requests
Mapping the follow‑up process for various types of requests and clarifying responsibilities
Benchmarking other business units to gather best practices
Developing advice for the future process, including clear steps, roles and technical support
Delivering a practical, implementation‑ready workflow, including guidelines, descriptions and recommendations at the end of your internship
Engaging colleagues in the change process, with attention to usability and adoption

How you are valuable to us

Bachelor’s or Master’s level education (e.g., Business Administration, Logistics Management, Aviation, ICT, Data Science, AI/Digital Business)
Interest in process improvement, data, AI applications and practical solutions
Curiosity, analytical thinking and a structured way of working
Strong communication and interpersonal skills — you enjoy interviewing colleagues, involving stakeholders and presenting ideas
Ability to work independently as well as collaboratively, with the confidence to ask critical questions
Comfort working in a dynamic aviation environment with a strong customer focus
Good command of the English language is an advantage, due to English‑language instructions and international collaboration
Currently living in the Netherlands

Employee Quote

As one of the major independent players in the aerospace industry, we handle a diverse range of aircraft types. From commercial airliners to specialized military vehicles, each kind of vehicle finds its way to us, making our work both varied and challenging

Danny Vos
Aircraft Mechanic

Employee Quote

We consider diversity and inclusion incredibly important; we believe that everyone deserves a fair chance. As the saying goes, diversity is being invited to the party, inclusion is being asked to dance as well. This is what Fokker Services Group stands for

Didier Soesman
Talent Aquisition Consultant

Where you will be working

With over a century of experience, innovation, knowledge, and expertise flow through our veins. Our cross-departmental approach and customized solutions leave a mark on the future of aerospace innovation. With our warm culture, we are more than just colleagues; we are a team of friends dedicated to both enjoyment and development. This passion and continuous improvement are what make our employees commit to Fokker Services Group for the long term.

We are pioneers with courage. It's no coincidence that we are a global player in aircraft maintenance and development. With passionate colleagues, we work on the most innovative and advanced solutions to make the aerospace sector more sustainable and efficient. We continue to push the boundaries of what is possible, ensuring that aircraft remain where they belong: in the sky!

What we offer

We offer an open and passionate work environment with ample opportunities for personal and professional development. You will also have the chance to gain insight into the exciting world of aviation. Additionally, we provide:

A unique internship or research assignment within an international and innovative organization
A behind‑the‑scenes look into the aviation industry
Guidance from the Customer Support team, IT and Advanced Analytics
The opportunity to make a real impact on our daily operations
A collegial, informal work environment where your ideas are valued
Room for personal development, initiative and creativity

Ready for take-off?

How we fly through your application

The telephone interview

Our recruiter will get in touch with you. Immediately providing the opportunity to make each other's acquaintance.

Initial on-site interview with your prospective manager and a team member

Now's the time to really get to know each other. We look forward to meeting you at our office where we can engage in an in-depth conversation with you.

Second on-site interview with your prospective manager

Time to get down to the business in hand. You and your prospective manager will delve deeper into the salient points relating to your possible new job and discuss any future ambitions.

Screening

ITAR screening is applicable for some positions. Should this be the case, you will be informed in due course.

Job offer

Yes please! If both parties are equally enthusiastic, an appropriate job offer will be forthcoming in fitting with the position and your level of skills.

Apply now